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At EXOTICS ARVIND LLC, the company operating the VENKREE brand, we want you to be satisfied with your VENKREE Vision 4K AI Auto-Tracking Camera. This policy explains how returns, refunds, exchanges, and cancellations work for orders placed on venkree.com. 1. Return Window You may request a return within 30 days of the delivery date of your order. Return requests submitted after 30 days from delivery may not be accepted, except where required by applicable law or covered under our limited warranty. 2. Return Conditions To be eligible for a return, the item must be: In its original condition, with no damage caused after delivery Complete, including all accessories, cables, mounts, manuals, and free promotional items In its original packaging, where reasonably possible Accompanied by proof of purchase, such as your order number or order confirmation email Items that show signs of misuse, physical damage, unauthorized modification, or water damage may not be eligible for a refund. 3. How to Request a Return Do not ship an item back to us before contacting us. Returns sent without prior authorization may not be processed. To start a return: Email us at contact@venkree.com with your order number and the reason for the return Include photos if the item arrived damaged, defective, or incorrect Wait for our reply with your Return Merchandise Authorization (RMA) number and the return shipping address Ship the item back with the RMA number clearly marked on the outside of the package Send us the tracking number of your return shipment We typically respond to return requests within 1 to 2 business days. 4. Return Shipping Costs If the item is damaged, defective, or not what you ordered: we cover the return shipping cost, and we will provide a prepaid return label or reimburse your return shipping expense. If you are returning the item for any other reason, such as changing your mind or no longer needing the product: you are responsible for the return shipping cost. Original shipping charges, where they applied, are not refundable unless the return is due to our error. 5. Restocking Fees We do not charge restocking fees. 6. Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us at contact@venkree.com within 7 days of delivery. Please include: Your order number A description of the issue Photos of the item and, where relevant, of the shipping box and packaging We will arrange a replacement, a repair, or a full refund, including original shipping charges. You choose the option you prefer where the item is confirmed to be damaged, defective, or incorrect. 7. Refunds Once we receive and inspect your returned item, we will notify you of the outcome by email. Approved refunds are issued to your original payment method within 5 to 10 business days of approval. The time it takes for the refund to appear on your statement depends on your bank or card issuer and is outside our control. If a refund has not appeared after 10 business days from our confirmation email, contact your bank or card issuer first, then contact us at contact@venkree.com. 8. Exchanges If you would like to exchange your item for a replacement unit, contact us at contact@venkree.com. The fastest way to get a replacement is usually to return the original item for a refund and place a new order. 9. Order Cancellations You may cancel your order at no cost as long as it has not yet shipped. Contact us at contact@venkree.com as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled. You may still request a return once you receive it, under the terms of this policy. 10. Refused or Undeliverable Packages If a package is refused at delivery, or is returned to us as undeliverable because of an incorrect or incomplete shipping address provided at checkout, we will refund the value of the item once it reaches us. Shipping costs incurred are not refundable in that situation. 11. Limited Warranty The VENKREE Vision 4K AI Auto-Tracking Camera is covered by a 12-month limited warranty from the delivery date against manufacturing defects. This warranty does not cover: Normal wear and tear Accidental damage, drops, or liquid damage Damage caused by misuse, improper installation, or use outside the product instructions Unauthorized repair or modification Damage caused by third-party accessories or power sources not supplied or approved by us To make a warranty claim, contact us at contact@venkree.com with your order number and a description of the issue. 12. Questions and Disputes If anything about your order is not right, contact us first. Most issues are resolved quickly by email, and we would much rather fix a problem directly than have you go through your bank. EXOTICS ARVIND LLC Owner / Sole Member: Duhamel Durand Vigninou 1265 Emory Place, Apt 208 North Liberty, IA 52317 United States Email: contact@venkree.com Phone: +1 (319) 331-4060 Website: venkree.com