FAQs

VENKREE SUPPORT

Frequently Asked Questions

Everything you need to know about VENKREE Vision 4K, from setup and compatibility to AI tracking and everyday use.

Product & Features

VENKREE Vision 4K is an AI auto-tracking camera designed to keep you centered while you work, create, teach, stream, or present. It combines 4K Ultra HD video, intelligent tracking, pan and tilt movement, gesture control, digital zoom, and built-in microphones.

Yes. VENKREE Vision 4K supports video resolution up to 3840 × 2160 at 30 fps, delivering sharp and detailed Ultra HD video.

The camera intelligently tracks your movement and adjusts its position to help keep you centered in the frame. This allows you to move naturally without constantly repositioning the camera.

Yes. VENKREE Vision 4K supports gesture control, allowing you to interact with supported camera functions without physically touching the camera.

Yes. The camera features smooth pan and tilt movement and supports up to 2X digital zoom.

Audio

Yes. The camera features a dual-array microphone system with real-time noise reduction to help capture your voice clearly.

Yes. You can use an external microphone through your computer or preferred recording and streaming setup if you want a dedicated audio solution.

Setup & Compatibility

Connect the camera to your computer using USB-C. The camera is designed for a simple plug-and-play setup, so you can get started without a complicated installation process.

VENKREE Vision 4K is compatible with Windows, macOS, and Linux.

The camera is designed to work as a plug-and-play USB camera. Your computer and compatible applications can recognize it as an available camera device.

Everyday Use

VENKREE Vision 4K is designed for content creation, live streaming, remote work, online teaching, video calls, and presentations.

Yes. The AI auto-tracking feature is designed to follow your movement and help keep you centered while you move naturally.

Orders & Shipping

Once your order has shipped, you will receive your shipping information and tracking details by email.

If your order arrives damaged, please contact our support team as soon as possible with your order information and photos of the package and product.

Please refer to our Shipping & Returns policy for the latest information regarding eligible returns, conditions, and applicable timeframes.

Still have questions?

We're here to help. If you can't find the answer you're looking for, reach out to the VENKREE support team.

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